The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. Vendors were evaluated against 32 criteria based on their offering, strategy and market presence. NewVoiceMedia was recognised for its strong Salesforce integrations, inbound and outbound capabilities and a focus on supporting inside sales operations.
Forrester’s analysis states that ‘NewVoiceMedia’s customers tout the vendor’s reliability, depth of Salesforce CRM integration, and voice infrastructure as being among the industry’s best. As more organizations shift to inside sales, the deep Salesforce integration provides a differentiated go-to-market compared with most other vendors in this evaluation’.
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